Frequently Asked Questions
Contact Information
How do I contact Boardroom Socks?
If you prefer to order by phone or have any questions or comments, we are here to help.
Toll-Free: 855-379-7625
Email: service@boardroomsocks.com
Fax: 704-559-2295
You can also send us a message here.
We are a small team and there are only a few of us that are able to answer the phones. If we miss you, please be sure to leave a message! We will follow up with you as soon as possible.
Where are you located?
Our offices are in Charlotte, NC and our company operations are spread across the state.
Office address:
Boardroom Socks, Inc.
3701 Arco Corporate Dr
Suite 300
Charlotte, NC 28273
Our warehouse is in Burlington, NC:
Boardroom Socks, Inc.
1712 Maple Ave
Burlington, NC 27215
*Please note that our facilities are not open to the public.
Shipping & Returns
How much does shipping cost?
Shipping is free for all US orders.
Domestic (USA): Free Economy Shipping (3-5 Business Days) on all US orders. Expedited (2-3 Business Days) is available for $12.95. We utilize the USPS, UPS and FedEx. Expedited orders typically ship via UPS or FedEx.
Canada: $12.95 USD (Delivered in 3-5 Business Days by FedEx). Taxes are collected at checkout and the shipping is DDP (Delivered Duty Paid). There will be no surprise charges and no additional fees at delivery.Delivered by FedEx and fully trackable door-to-door.
Australia: $15.95 USD (Delivered in 5-7 Business Days by FedEx). Your order will be delivered DDP (Delivered Duty Paid), meaning there will be no surprise charges and no additional fees at delivery. Delivered by FedEx and fully trackable door-to-door.
All Other Countries: All other international orders ship for $19.95 via the USPS and are typically delivered in 14-21 business days. Please note: these are shipped under DDU terms (Delivered Duty Unpaid). As a result, we are not responsible for any local duties or taxes; however, using the US Postal Service means that our customers very rarely incur any sort of duties or taxes.
Click here to view our full shipping and returns page.
When will my order arrive?
All orders usually ship out either the same day or the next business day.
Domestic (USA): Most US orders are delivered within 5 business days but may take longer during peak shipping seasons. If you purchased expedited shipping, your order will arrive 2-3 business days after shipment.
Canada: Your order will be delivered in 3-5 business days by FedEx.
Australia: Your order will be delivered in 5-7 business days by FedEx.
All Other Countries: All other international orders are shipped via the USPS and, on average, are delivered within 14-21 business days.
Click here to view our full shipping and returns page.
How can I track my order?
After your order ships, you will receive an email with tracking information. We will also send you an email notification when your order is delivered.
Click here to view our full shipping and returns page.
Are international orders charged taxes or duties?
Canada: Taxes are collected at checkout and our products are exempted from duties under USMCA. Your order will be shipped DDP (Delivered Duty Paid), meaning there will be no surprise charges and no additional fees at delivery.
Australia: No tax or duty assessed. Your order will be shipped DDP (Delivered Duty Paid), meaning there will be no surprise charges and no additional fees at delivery.
All Other Countries: Shipped under DDU (Delivered Duty Unpaid) terms. As a result, we are not responsible for any local duties or taxes; however, using the US Postal Service means that our customers very rarely incur any sort of duties or taxes.
Click here to view our full shipping and returns page.
What is your returns policy?
Your satisfaction is our top priority.
We have a 90 day no questions asked return policy. If for any reason you are not satisfied with your socks within the first 90 days, we will promptly issue a replacement pair or fully refund you.
If your order includes multiple pairs, we kindly ask that you only open and try on one of the pairs.
Questions? Click here to contact us. Our U.S.-based customer service team is ready to help!
Please allow 7-10 business days for your return to be fully processed.
Click here to view our full shipping and returns page.
How do I initiate a return or exchange?
Please email us at service@boardroomsocks.com. Be sure to include your order number and any applicable details. We will then email you a prepaid USPS return label. Please provide thorough information so that we can quickly process your request.
For orders outside of the United States, the customer is responsible for arranging and paying for return shipping (with all duties and taxes prepaid).
Click here to view our full shipping and returns page.
About Our Socks
What size are your socks?
Our socks are available in two size ranges: US Shoe Sizes 8-12 and US Shoe Sizes 13-16.
Please note that our selection of size 13-16 socks is limited at this time, but can be found here. These larger socks use more materials and have a longer runtime on the knitting machines, so they are priced slightly higher.
How thick are your dress socks?
We describe our dress socks as a "medium" thickness; they are slightly thicker than those made by European brands and slightly thinner than dress socks found in department stores.
Our socks deliver the perfect balance of durability and comfort.
Where are your socks made?
All of our socks are knit in the southeastern United States, primarily in our home state of North Carolina. We're proud to support dozens of jobs in our community and our commitment to North Carolina is why an outline of the state is included in our logo.
We invite you to learn more about how our socks are made by reading our story. You can also get a behind-the-scenes glimpse of the manufacturing process via our virtual factory tour.
Proudly Made in USA of Domestic & Imported Yarn.
How should I care for my Boardroom Socks?
To begin with, be sure to use a small knife or pair of scissors to remove the piece of cardboard holding the socks together; if you pull it off, you may put a hole in the socks.
When laundering your Boardroom Socks, we recommend washing them inside out on a cool or warm setting. If possible, you should air dry them. If not, they can be tumble dried on low. To simplify the laundering process, use one of our sock laundry bags.
For additional insight, we wrote a detailed article on how to wash dress socks.
Do you offer custom socks?
Yes! We have a custom program that allows you to create a custom dress sock for your event or organization. To learn more, click here.
Choosing the Right Socks
Merino Wool or Cotton?
This is a matter of personal preference. Some gentlemen like the smoothness of cotton and find it to be extremely comfortable. Other gentlemen prefer merino wool for its natural ability to manage moisture. Read this article for an in-depth comparison of these two materials.
For a more comprehensive shopping guide, be sure to read our article on how to buy dress socks.
Mid-Calf or Over the Calf?
This is really a matter of personal preference but we have written a detailed article comparing the different lengths of men's dress socks.
For a more comprehensive shopping guide, be sure to read our article on how to buy dress socks.
What should I buy my husband / father / son / etc.?
Please read our article on how to buy dress socks, which contains step-by-step instructions to ensure you choose something he will love.
If you are looking for a gift, be sure to explore our gift boxes. These include our most popular socks in a sleek, pre-packaged box.
Wholesale & Press
Do you take wholesale orders?
We do! For any wholesale inquiries, please contact us. We look forward to hearing from you.
Where should I direct a media inquiry?
We have been featured in many publications and would love to connect with you!
If you are interested in sharing our unique story, please contact us.