The website stated that the socks I had ordered were of “medium thickness.” i ordered a pair, because I really needed some new socks and the old brand I had used for years had gone down in quality. The order process was super easy and the service and shipping was fast. I was excited that the socks were made in the U.S. and was really hoping that I would like them. However, “medium thickness” was way too thin for me. The socks were reminiscent of my father’s old socks. I wrote the company and they gave me a swift refund. They responded to my complaint, telling me why the old sock brand was different than theirs and apologized for my dissatisfaction with the product. The customer service was first class, all the way. I will say this. If Boardroom Socks makes a thicker sock that will stay up on my leg (whether that be knee high or shorter), I will become a loyal customer.